Return Policy

Return Policy

We want you to love your purchase! If you’re not completely satisfied, you may return your item(s) within 30 days of the delivery date for a refund or exchange.

Eligibility for Returns:

• Items must be unused, unworn, and in their original packaging.
• Proof of purchase (e.g. order confirmation or receipt) is required.
• Return requests must be initiated within 30 days of receiving your order.

Non-Returnable Items:

• Gift cards
• Downloadable software or digital products
• Final sale items (if applicable)
• Perishable goods (if applicable)

How to Start a Return:

To initiate a return, please contact us at service@coastalgardens.shop with your order number and the reason for return. Once your return is approved, we’ll provide instructions on how and where to send your item.

Refunds:

Once we receive and inspect your return, we’ll notify you of the status. If approved, a refund will be issued to your original payment method. Please allow a few business days for the transaction to reflect on your account.

Exchanges:

Need a different size, color, or item? Contact us and we’ll help arrange an exchange (subject to availability).

Return Shipping:

• Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance.

Have questions? Reach out to us anytime at service@coastalgardens.shop.
We’re happy to help!