Terms of Use

Effective Date: 7/23/25

Welcome to Coastal Garden Care. By accessing or using our website and services (the “Site”), you agree to be bound by the following terms and conditions. Please read them carefully before using our store, operated on the Shopify Inc. platform.

1. Overview

This website is operated by Coastal Garden Care. Throughout the site, the terms “we”, “us”, and “our” refer to Coastal Garden Care. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

If you do not agree to all the terms and conditions, you may not access the website or use any services.

2. Online Store Terms

  • You must be at least the age of majority in your state or province of
    residence to use this site, or have consent from a parent or guardian.
  • You may not use our products for any illegal or unauthorized purpose.
  • You must not transmit any worms, viruses, or any destructive code.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve:

  • transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices.
  • Credit card information is always encrypted during transfer
    over networks.

4. Products and Services

  • We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.
  • We may discontinue any product at any time.
  • All product descriptions and pricing are subject to change at any time without notice.

5. Accuracy of Information

We do our best to ensure the accuracy of all information on our site but cannot guarantee it is always up to date, complete, or error-free.

6. Billing and Account Information

We reserve the right to refuse any order placed with us.

You agree to provide current, complete, and accurate purchase and account
information for all purchases made at our store.

7. Optional Tools

We may provide access to third-party tools that we do not monitor or control. You acknowledge and agree that we provide access to such tools “as is” and without warranties or conditions of any kind.

8. Third-Party Links

Certain content, products, and services may include materials from third parties. We are not responsible for any third-party content or websites linked from our store.

9. User Comments and Submissions

If you send us creative ideas, suggestions, or feedback, you agree that we may use them without restriction, compensation, or acknowledgment.

10. Errors and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to cancel orders if any information is inaccurate at any time.

11. Prohibited Uses

You are prohibited from using the site or its content for:

  • unlawful purposes;
  • infringing intellectual property rights;
  • transmitting viruses or malicious code; collecting personal information of others; spamming or phishing; interfering security features of the site.

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

You expressly agree that your use of the service is at your sole risk. All products and services are provided “as is” and “as available” without any warranties, express or implied.

In no case shall Coastsal Garden Care, its owners, employees, or affiliates be liable for any injury, loss, or damages of any kind arising from your use of the service or products.

13. Indemnification

You agree to indemnify and hold harmless Coastal Garden Care and its affiliates from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

14. Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions will remain in effect.

15. Termination

We may terminate or suspend your access to our services at any time without notice for violating any Terms.

16. Entire Agreement

These Terms constitute the entire agreement between you and us and govern your use of the service, superseding any prior agreements.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of NJ, USA, without regard to conflict of law principles.

18. Contact Information

Questions about the Terms of Service should be sent to us at service@coastalgardens.shop


19. Payment Policy

At Coastal Garden Care, we aim to make your shopping experience smooth and secure. Below you'll find details on how payments are processed and what you can expect during checkout.

Accepted Payment Methods

We accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay / Google Pay
  • Shopify Payments
  • All payments are processed in USD.

Secure Checkout

  • Your payment information is processed securely using Shopify’s encrypted checkout system. We do not store any credit card details on our servers. All transactions are protected by industry-standard SSL (Secure Socket Layer) encryption.

Payment Timing

Your card will be charged immediately upon placing your order.

Once payment is confirmed, you’ll receive an order confirmation email, and
we’ll begin processing your order within 1–3 business days.

Taxes & Duties

Applicable sales tax (if required by your location) will be calculated and added at
checkout.

For international orders, import duties, customs fees, or local taxes may apply and are the responsibility of the customer.

Failed or Declined Payments

  • If your payment is declined:
  • Please double-check your billing information and try again.
  • You may also try an alternate payment method.
  • If the issue persists, feel free to contact us at service@coastalgardens.shop for assistance.

Refunds

Refunds for eligible returns will be issued to the original payment method used at checkout. Please refer to our Return Policy for more details.

Questions or Concerns?

If you have any questions about payments or billing, contact us at service@coastalgardens.shop — we’re happy to help!

19. Contact & Customer Support Policy

At Coastal Garden Care, your satisfaction is our priority. We’re here to help with any questions, concerns, or issues you may have. Whether you need help tracking an order, initiating a return, or just have a general inquiry, our support team is ready to assist you.

📞 How to Contact Us

You can reach our customer support team through the following methods:

  • Email:
    service@coastalgardens.shop
  • Instagram:
    @coastalgardencarelbi

🕒 Customer Support Hours

Our team responds to messages during the following business hours:

  • Monday – Friday: 9:00 AM – 5:00 PM EST
  • Weekends & Holidays: Closed

We aim to respond to all inquiries within 24–48 business hours.

❓ Common Support Topics

We can help with:

  • Order tracking and delivery updates
  • Product questions or recommendations
  • Issues with damaged or incorrect items
  • Returns, exchanges, and refunds
  • Payment or checkout issues
  • General store questions

🔐 Privacy & Security

All customer inquiries are handled confidentially. Any personal information shared with us is protected in accordance with our Privacy Policy.

🛍️ Thank You

We truly appreciate your support and look forward to serving you. If you ever have a concern, please don’t hesitate to reach out — we’re here to help!